Self-Serve Unpicks
The process will be available to all web-link users who have ‘edit’ permissions and will allow the unpicking of confirmation decisions made in error in most circumstances. If you require permission to use this feature, please speak to your Primary Correspondent who can assign this to you.
The link to the screen where the self-serve unpick is done will appear as soon as the SQA embargo starts on 31 July at 18:00 and will disappear as soon as it lifts on 8 August at 09:00.
It will become available again as soon as the JCQ embargo starts on 11 August at 14:00 and will disappear on 17 August at 08:00.
Some scenarios cannot be unpicked by this self-serve service and providers will need to follow the more manual process and contact the Customer Success Team for support in unpicking. The more manual unpicking process for the SQA embargo will run from 18:00 on 1 August until 16:00 on 7 August, and again for the JCQ embargo from 14:00 on 11 August until 16:00 on 16 August. These timings are to ensure the process can be completed before each embargo lifts.
Self-serve unpicking isn’t available through ODBC or XML link.
| Current state: CF | Current state: CI | Effect on the other choice? | |
| Case 1: | UF |
CD Insurance choice needs to be ready to make their confirmation decision again. |
Yes |
| Case 2: | CF | UI | No |
| Case 3: | REJ |
CF Insurance choice needs to be ready to make their confirmation decision again |
Yes |
| Case 4: | CF | REJ | No |
| Case 5: | UCC (no reply) | CI | No |
| Case 6: | CF | UCC (no reply) | No |
Clearing example
| Clearing choice (previous state: REF) | Is another choice affected? | |
|---|---|---|
| Case 7 | CLA/REJ | No |
Points to be highlighted:
Case 3:
- When a Reject decision is given, the condition codes will be updated as null and self-serve unpicking cannot be done.
- When a Reject decision is given in ODBC with a Reject Reason, self-serve unpicking cannot be done.
- When a CF is given a Reject decision, the Insurance choice will automatically update to Firm. We have three possibilities on the Insurance choice as below:
| Choice states | Unpick possible? | Comments |
| CF/CI to REJ/CF | Yes | Unpicked as REJ -> CF, CF->CI. |
|
CF/CI to REJ/CF to REJ/UF (When the second provider gives an unconditional offer to CF) |
No | Since the UF is given by the initial Insurance provider, this cannot be unpicked. |
| CF/UI to REJ/UF | Yes | Un-picked as REJ->CF, UF->UI (as the UF is not given by the insurance choice provider, the UF is unpicked to UI). |
Case 4:
- When a Reject decision is given, the condition codes are be updated as null and self-serve unpicking cannot be done.
- When a Reject decision is given in ODBC with a Reject Reason, self-serve unpicking cannot be done.
Cases 5 and 6:
- UCC decisions can be given by two options as below.
| UCC Choice State | Unpick State | Comments |
| UCC with course and/or campus change | Fully unpicked | The decision, the course and the campus are reverted to the original state. |
| UCC with course change and start date/point of entry change | Partially unpicked | The decision, course and campus (if applicable) are reverted to the original state, but the start date/point of entry will not be reverted. |
Important: If a UCC decision has been given with a change of course and/or campus the unpick will revert these details back to the original and the decision back to REF. If there has also been a change of start date and/or point of entry the unpick will leave these details untouched.
Case 7:
CLA/REJ decisions on a Clearing choice will be unpicked to REF.
Important: If a CLA decision has been given with a change of course/campus/start date/point of entry the unpick will leave these details untouched and will only revert the decision back to REF.