Contact us

Find answers to your questions, and how you can get in touch.
How to use Apply 2020
If you’re applying for 2020 entry, watch this video to help you fill in your UCAS Undergraduate application.
How to use Apply 2019
If you’re applying for 2019 entry, watch this video to help you fill in your UCAS Undergraduate application.
Not sure how to start your personal statement?
Our video contains advice from an admissions tutor about how to plan, start, structure and end your personal statement.
How to use Clearing
This guide explains how you can use Clearing to find a course at university or college if you don't have a place.
Related videos
All videos


Before you contact us, check out our FAQs – here you'll find the answers to questions we get asked most often.


Lost or forgotten your password? 

If you've lost or forgotten your login details, it's easy to reset them or request a reminder.

Lost or forgotten password

How-to videos

We've got loads of how-to video guides that will help you complete your application, and use our other services.

How-to videos

Connect with us

If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.

Still have a question? Give us a call

Please have your Personal ID number ready so we can find your records quickly.
Our telephone numbers:
Our normal opening hours are Monday to Friday, 08:30 until 18:00 (UK time).

Calls will be charged at your standard network rate.

Do you have hearing difficulties?

  • In the UK, call the Text Relay service on 18001, followed by the relevant number.
  • Outside of the UK, call +44 151 494 1260 (text phone) – you'll need to ask the operator to dial the relevant number.

If you need to write to us

If you want to send us a letter, you can write to us at: 

New Barn Lane
GL52 3LZ

For more details about UCAS, please visit our company information page.

Compliments, comments, and complaints

If you'd like to tell us about your experiences, both positive and negative, we'd love to hear from you!

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