Courteney Sheppard
Head of Customer Contact, UCAS
Courteney has worked at UCAS for over 12 years and has supported thousands of students on their journey to their next destinations in that time. Courteney currently focuses on the incoming customer contact from students, providers, advisers, teachers, parents and anyone else needing support from UCAS. Together with his team, UCAS handles over 600,000 queries across the year with two main peaks in January and August.