If you have any queries or need some support, here are the key UCAS contact details for providers.
The Customer Success Team supports you in all areas relating to our application processes and operational policy. They can also support technical issues, escalate problems and deal with frontline enquiries relating to UCAS campaigns.
The team provides an email and telephone support service to all providers for queries relating to the management of undergraduate, postgraduate, and conservatoire courses. They provide advice and training on using UCAS’ systems to maintain course provision and can also offer support relating to Search and Discover tools, open days and provider pages.
Technical support for the systems that enable the admissions process should be raised via our self-service support portal.
Use our ServiceNow portal.
This team is responsible for the prevention and detection of fraud in applications and similarity in personal statements. Please stay alert to possible fraudulent activity and if you identify anything that needs our investigation, get in contact with us.
This team is responsible for helping you get the most out of your UCAS events experience and investment. Particularity around booking, which events to choose, how to increase your presence, making the most from your stand space and ways to increase footfall to your stand.